by Susan Drumm | Apr 25, 2019 | Leadership Mindset, Online Resources, Team Effectiveness
“I have no idea how to keep my remote team connected and motivated consistently. Zero,” my client sighs over her coffee. We’re sitting in the corner booth of a cozy coffee shop in San Francisco on a rainy Tuesday, catching up on her business, her team, and life in...
by Susan Drumm | Jun 25, 2018 | Leadership Mindset, Online Resources, Team Effectiveness
While study after study demonstrates diversity drives major business benefits, the truth is most of us would rather not talk about the issues that force us to have diversity strategies in the first place. Or at least not talk directly with those we want to influence....
by Susan Drumm | Mar 20, 2018 | Leadership Mindset, Online Resources, Performance Management, Team Effectiveness
How often do you find yourself interrupting someone? Wishing they’d get to the point? Willing them to just stop talking! I get it. Really, I do. Time is short. Sometimes it’s hard not to finish people’s sentences to move things along. I empathized completely when a...
by Susan Drumm | Dec 11, 2017 | Leadership Mindset, Online Resources, Personal Sustainability, Team Effectiveness
Troy was busy outlining the problems he faced in his new role as Head of Commercial Operations: “My best performers are jumping ship. The weaker ones are constantly off sick. And the CEO shows zero understanding of the issues plaguing the business. All he can talk...
by Susan Drumm | Nov 15, 2017 | Leadership Mindset, Online Resources, Team Effectiveness
By now you know your company needs to invest in leadership development activities. You’ve read all those articles about how leadership development contributes to employee satisfaction and retention. Your HR department has a nice budget for conferences, consultants,...
by Susan Drumm | Aug 10, 2017 | Leadership Mindset, Online Resources, Team Effectiveness
I’ll bet that if there is one thing standing between you being a more effective leader, it’s delegation. How do I know? Because I’ve seen this over and over again with senior leaders I’ve worked with, from Fortune 100 companies to top tier consulting firms. Sure, we...
by Susan Drumm | Jun 7, 2017 | Leadership Mindset, Online Resources, Performance Management, Team Effectiveness
You know that old quote — the only sure things in life are death and taxes? It makes a sobering point, but it’s not quite right because there are a bunch of other things we’re likely to face. For the corporate leader, workplace conflict is one of those...
by Susan Drumm | Apr 18, 2017 | Leadership Mindset, Online Resources, Team Effectiveness
You’ve heard about playing to your strengths, right? It’s gained popularity in some circles over the years and the idea is to focus on developing your strengths as a leader and basically circumvent your weaknesses. After all, it’s certainly more enticing to expand...
by Susan Drumm | Jun 10, 2016 | Team Effectiveness
Conflict between team members on your team can be painful . . .and I bet you know how it starts. A few comments in passing during your one-on-one calls. A ‘joke’ that clearly isn’t. A slow pile of complain-y emails and a draining, low-key battle of he-said, she-said....