by Susan Drumm | Oct 19, 2021 | Leadership Mindset, Online Resources, Personal Sustainability, Team Effectiveness
“Susan, do you teach people how to control their emotions at work? Because if you do, can I hire you to teach my boss?” My friend is half-joking when she asks me this. We’re on vacation, two hours into a strenuous hike, and she’s been telling me about her hotheaded...
by Susan Drumm | Mar 20, 2018 | Leadership Mindset, Online Resources, Performance Management, Team Effectiveness
How often do you find yourself interrupting someone? Wishing they’d get to the point? Willing them to just stop talking! I get it. Really, I do. Time is short. Sometimes it’s hard not to finish people’s sentences to move things along. I empathized completely when a...